Is shipping free?
Shipping is FREE for orders to the US. And for other countries, shipping of orders above 44.99$ is FREE on most items. If there are any additional shipping charges it will be clearly mentioned on the product page.
Your order shipped in different packages?
It may happen when your order has different items. So it may be shipped from different international warehouses. Also, we may ship the ordered items at different times depending on the readiness and availability to prevent any delay for your order.
When will I receive my order?
Normally, it takes 2-5 business days for us to process your orders, we will check the product quality, package products, transport products to logistics companies, etc. to ensure providing a perfect shopping experience. Non-stock items will be sent out according to different processing times. You can check it from the product page. It may be delayed if we encounter holidays. Orders are shipped out from any of our many domestic & international warehouses and we will do everything we can to get you your order as fast as they can! Most of the orders reach the USA in 3 to 5 weeks (varies from product to product). Some products have fast shipping to the US, it will be delivered in 4 to 14 days. Other countries may take around 3 to 6 weeks (varies from product to product and from country to country) due to distance, customs, and the current active regulations against the pandemic.
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
Can I track my order?
Yes, of course. You can track your shipment through the tracking number sent to you by a shipping confirmation email, click on it, or go to the "Track Your Order" page. Allow 5 -10 days for the tracking information to be updated in the site.
What happened if my order gets stuck or lost in the mail?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back, or even lost during the delivery process, we apologize! The postal service is out of our control. LaViemate cannot be held responsible for unanticipated delivery delays beyond its control. However, in cases of being lost, because the packages are insured, we will send you a new package with faster shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
Will I be charged for customs and taxes?
Customs fees depend on the laws of your country. In the majority of cases, you are not required to pay any customs fees. The prices displayed on our site are tax-free in the US, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.