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FAQs

  • How long will my order take to arrive?

To serve you better and get the best prices, your order may be shipped from one of our International suppliers. Therefore, please allow 14-29 business days for your parcel/s to arrive, It may take longer time to arrive due to COVID19 pandemic.

  • Can I track my order?

Yes, if you need to track your order, simply go to the " track your order " page, or through the shipping confirmation email sent to you. For more information, send us a message and we will help you and send you a tracking number if you need.

  • What if I want to return an item?

Send us an email on customercare@laviemate.com. Then, we will refer to you as soon as possible. See our Refund and Return Policy.

  • How can I get in touch if I have a problem with my order?

Contact us through here (Contact Us Page. Or send us email on customercare@laviemate.com.

  • How can I pay for my order?

The accepted payment method currently is PayPal. And for non PayPal members, they can buy easily with their credit cards.

  • Will my order arrive all in one parcel?

Most probably, it will come in more than one parcel and on different days depending on the ordered items.

  • How can I stay in the loop about special offers and deals?

You can either subscribe us by entering your email in the space down. Or like and follow our pages on social media: Facebook, Instagram, Pintrest and Twitter.